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Call Centre · Powered by VICIdial

A Full Call Centre.
Without the Complexity.

Hosted VICIdial servers for inbound and outbound call centres of any size. Predictive dialling, real-time monitoring, full recording — managed by us, used by your agents.

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What Is VICIdial?

The World’s Most Widely Deployed Open-Source Call Centre Platform

VICIdial is used by call centres in over 100 countries, handling millions of calls daily. It is a full-featured, battle-tested platform with predictive dialling, inbound ACD, real-time reporting, and complete call recording — running on the Asterisk telephony engine.

Globaltel SA deploys and manages dedicated VICIdial instances for each client. You get a clean, configured system — we handle the infrastructure, updates, backups and technical support.

100+
Countries using VICIdial
5–200+
Seats per deployment
19+
Years our VoIP experience
Who Is VICIdial For?
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Outbound Sales Teams
Predictive dialling maximises agent talk time and campaign results
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Inbound Support Centres
ACD queues, skills-based routing, SLA monitoring and overflow handling
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Blended Call Centres
Agents handle both inbound and outbound calls with intelligent blending
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Remote Agent Teams
Agents work from home via browser — no software install needed
Platform Features

Everything Your Call Centre Needs

A full-featured platform managed end-to-end by Globaltel SA.

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Predictive & Auto Dialler
Predictive, progressive, power and preview dialling modes. The system automatically dials from your lead list and connects answered calls to available agents.
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Inbound ACD Queues
Automatic call distribution to the right agent based on skills, availability or round-robin. Queue position announcements, hold music and overflow routing.
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Real-Time Dashboard
Live view of every agent, call, queue and campaign. See calls answered, dropped, abandoned and talk time updated every few seconds.
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Full Call Recording
Every call recorded per campaign. Access, replay, download or delete from the admin portal. Essential for QA, compliance and dispute resolution.
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Comprehensive Reporting
Agent performance reports, campaign stats, hourly call volumes, inbound SLA reports and more. Export to CSV or schedule email delivery.
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Custom IVR & Call Routing
Build multi-level IVR trees, set routing rules by time of day, agent group or DID. Full AGI scripting support for advanced integrations.
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Agent Disposition Codes
Agents mark call outcomes with customisable disposition codes. Track sale, no answer, callback, DNC and any outcomes you define.
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Supervisor Monitoring Tools
Supervisors can listen in, whisper coach or barge into live calls. Real-time agent state control — log agents in/out, force pause or ready states.
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Lead Management & List Upload
Upload CSV lead lists, set dial ratios per campaign, manage DNC lists, and schedule callback appointments from within the agent screen.
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Web-Based Agent Interface
Agents work from any modern browser — no software to install. Works on Windows, Mac, Linux and Chromebooks. Remote-work ready from day one.
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Secure & Dedicated Infrastructure
Each client gets a dedicated VICIdial server — no shared platform. Hosted on hardened infrastructure with daily backups and 99.9% uptime target.
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Managed by Globaltel SA
We handle server setup, VICIdial installation and configuration, Asterisk tuning, updates and ongoing technical support. You focus on your agents.
Call Rates

Per-Second Billing — Every Time

Critical for outbound call centres: per-second billing means you’re not paying for unanswered seconds or hold time rounded up.

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R0.69
Calls to Cell Phones
Per minute · billed per second
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R0.39
Calls to Landlines
Per minute · billed per second
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Per Second
Billing Method
No rounding up — ever
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★★★★★

Our VICIdial system handles 3 000+ calls a day across 45 agents. Globaltel SA set it up in less than a week, trained our supervisors on the reporting, and has been available every time we’ve needed support. The predictive dialler alone increased our contact rate by over 30%.

TM
Thabo Mokoena
Operations Director, FastTrack Insurance Brokers

Ready to build your call centre?

Tell us your agent count, inbound/outbound mix and requirements — we’ll have a proposal to you fast.

Discuss Your Requirements → WhatsApp