Common VoIP Problems
What We Hear Every Week
These are the most common complaints we get from businesses switching to Globaltel SA from other providers.
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Poor Call Quality
Choppy audio, echo, one-sided calls or constant drop-outs. Usually caused by misconfigured codecs, QoS not set up, or an overloaded provider infrastructure.
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Recordings Not Working
Recordings missing, corrupted, or the feature “isn’t included” on your plan. On Globaltel SA, every call is recorded on every plan — unlimited, no extra charge.
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Unreliable Uptime
System goes down during business hours with no warning. Your provider takes hours or days to respond. You’re losing calls and revenue while waiting.
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Paying Too Much
Paying R200–R600+ per extension per month and still getting nickel-and-dimed for recordings, IVR, or extra lines? Globaltel SA is R99/ext, everything included.
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No Remote Work Support
Staff working from home can’t use their office number, can’t transfer calls, or need a separate system. Our remote extensions via smartphone app solve this.
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Support That Disappears
You log a ticket. Nobody calls back. You’re on hold for an hour with a call centre that knows nothing about your specific system. We answer. Directly.
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IVR / Auto-Attendant Issues
Your automated menu is broken, routes to the wrong place, or you can’t figure out how to change it. We set up and manage IVR properly, and you can request changes any time.
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Features Locked Behind Upgrades
You need call queues, voicemail to email, or conferencing — but they’re on the “premium” plan. On our system, everything is unlocked on every account.
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Locked Into a Failing Contract
You’re in a long-term contract with a provider that’s under-delivering. We can advise on your options and plan a migration that minimises disruption.
What We Can Do For You
Our Approach to Fixing VoIP Problems
Whether it’s a quick config fix or a full migration, this is how we handle it.
01
Free Diagnosis
Tell us your problem — call quality, recordings, IVR, billing — and we’ll assess what’s wrong. No charge, no commitment. We’ve seen almost every VoIP issue in 19 years and can usually identify the cause quickly.
02
Fix It on Your Existing System
If your hardware is fine but the configuration is wrong — codec settings, QoS, NAT traversal, IVR routing — we can often fix these without migrating. We’re platform-agnostic and have deep Asterisk and FreePBX expertise.
03
Migrate With Zero Downtime
If the problem is the provider or platform itself, we plan and execute a full migration to our hosted system. Your number is ported, your phones are reconfigured, and we go live on a scheduled cutover — your team barely notices the switch.
04
Sort Out Your Number Porting
Stuck because you’re afraid of losing your number? We handle number porting from virtually all South African providers. Your existing DDI stays the same — it just routes to our platform after the port completes.
05
Network & QoS Optimisation
Call quality problems are often network issues, not VoIP issues. We audit your router config, LAN setup and QoS rules. VoIP traffic needs to be prioritised correctly — most office routers are never configured for this.
06
Ongoing Support
Once you’re on our platform, you have direct access to support that actually responds. Call, WhatsApp or email — real people, real knowledge, same day response for most issues.
Side by Side
Your Current System vs Globaltel SA
What most businesses switching to us find when they compare.
| Feature | ✗ Typical Provider | ✓ Globaltel SA |
|---|---|---|
| Monthly cost per extension | R200 – R600+ | R99 — everything included |
| Call recordings | Extra charge or limited storage | Unlimited, always included |
| IVR / Auto-Attendant | Premium plan only | Included on every account |
| Remote extensions | Add-on fee or not available | Smartphone app, included |
| Call forwarding to cell | Often an add-on | Standard feature, included |
| Voicemail to email | Higher tier required | Included |
| Support response time | Ticket queue, hours to days | Direct contact, same-day |
| Number porting | Complicated or resisted | We handle the whole process |
| Call billing method | Per minute (rounded up) | Per second — no rounding |
| Setup time | Weeks | 1–3 business days |
| Contract lock-in | 12–24 month contracts | Month to month |
“
★★★★★
We were paying R380 per extension with another provider and call recordings weren’t even included. We called Globaltel SA on a Wednesday and were fully migrated with all our recordings working by Friday.
NB
Natasha Botha
Botha Insurance Brokers, Durban
“
★★★★★
Our old system had terrible call quality on any call over 2 minutes. Globaltel diagnosed it in 20 minutes — our router had no QoS configured. Fixed immediately. We’ve since migrated everything to their hosted PBX.
JO
Johan Olivier
Olivier & Partners, Pretoria
Tell Us Your Problem
Let’s Sort It Out
Fill in the form and tell us what’s going wrong. We’ll assess your situation and come back with a concrete plan — whether that’s a fix, a migration, or just advice. No obligation.
Tell Us What’s Wrong
We’ll assess your issue and come back with a concrete plan — fix, migrate, or advise. No obligation, no sales pitch.